| PACKAGES |
Talk Weekends
Talk Evening & Weekends
Talk Unlimited
Talk International
Talk Mobile |
Talk Anywhere 200
Talk Anywhere 400
Talk Anywhere 800 |
Standard rates apply to any minutes used over the allowance and weekend calls are
charged at 1p a min + 6p call connection charge |
| Itemised Billing |
|
| Call Charges |
| There's lots of useful information, including a call cost calculator and call charges documents on VM's Help site, here. |
|
| CALLING FEATURES |
Voicemail Basic
Last Calling Number (1471)
Number Conceal (141)
Enhanced Voicemail*
Ring Back When Free**
Calling Number Display (Caller ID)
Quick Dial
Call Divert***
Call Barring
Call Waiting*
Reminder Call
3-Way Calling***
Anonymous Caller Rejection |
* Voicemail and Call Waiting cannot be active on the same phone line.
** Ex-Telewest only. (Ex-ntl 10p per use).
*** The caller is charged only for the call to the dialled number at normal rates. You will be charged for the diverted part of the call from when the call is answered. Each
participant in a 3 way call pays the normal dialled rate for the part of the call they dialled.
|
|
| Dialing Code Information |
| Code: |
Service type |
| 00 |
International dialling |
| 01 |
Geographic area codes |
| 02 |
New geographic area codes |
| 03 |
Geographic area codes |
| 04 |
Reserved for future use |
| 05 |
Corporate numbering
|
| 06 |
Reserved for future use |
| 07 |
Mobile phones, pagers and
personal numbering |
| 08 |
Feephone Non-Geographic
(eg 0845, 0870) |
| 09 |
Premium rate (090) |
More in-depth information on UK
dialling codes can
be found
here. |
|
Notes:
West London and Yorkshire support Distinctive Ringing.
This feature allows you to have more than one phone
number on the same line and each one has a different Ring pattern.
This feature is £1 per month.
Birmingham, West London, Scotland, and North London do not allow Call
Waiting and Call Divert/Voicemail to be on the same line.
In Birmingham and Yorkshire you can not change the amount of rings before
Diverts/Voicemail kick in - in the rest of the regions you can.
Customers in Birmingham and Yorkshire only:
If you need to alter the amount of rings before voicemail kicks in, you
should ring either Customer Services (150) or Faults (151) and
ask for the amount of rings to be changed. This is not possible on our
DMS setup with * codes, I'm afraid, so we have to manually change the
amount of divert rings for customers.
Customer Services will email you the User Guides (PDF format) for
your chosen services if you ask them to.
Sensitive Information Bureau
It may be a criminal offence, under section 43 of the
Telecommunications Act 1984, to make a malicious call.
If you receive a call containing any of the
following, then it’s a malicious call:
Obscene suggestions
Personal threats
Abusive language.
If you are receiving malicious calls, contact Telewest's
Sensitive Information Bureau
on 0800 953 3333.
Open 9am-5pm Monday to Friday.
For further information and advice, click
here
Telephone Preference Service
If you would prefer not to be disturbed by unsolicited (or "cold") calls by any means, then you can register your
details on the following web sites:
Telephone Preference Service
| Standard Mail Preference Service
Fax Preference Service
| Email Preference Service
Terms and Conditions
*Voicemail and Call Waiting cannot be used together.
Free Standard Voicemail does not apply to Telewest Eurobell customers
** Call Divert and Three-Way Calling are not available with Talk Unlimited
*** Number Display requires a cable compatible (dual network) number display phone
**** Not available in Cable London franchise
(which covers Camden,Islington,Hackney,Harringey and a bit of Westminster
and a bit of Barnet and Brent.)
Note: Call divert can be used with voicemail in the Cable London franchise.
Prices quoted are for payment by Direct Debit.
Payment by any other method will incur a monthly £2 administration fee.
For further Terms and Conditions, please click
here
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